RETURN & REFUND

At Barsana Pure Ghee, we are committed to delivering fresh, high-quality ghee to our customers. As our products are food items, we maintain strict quality and hygiene standards.

Please read this Return & Refund Policy carefully before placing your order.

Return Eligibility

Due to the nature of food products, we generally do not accept returns or exchanges for products that have been opened, used, or consumed.

However, we will gladly assist you if you receive:

A damaged or leaking product
An incorrect product
A product damaged during transit
An incomplete order or missing item

Reporting an Issue

If you receive a damaged, incorrect, leaking, or incomplete product, please contact us within 48 hours of delivery.

To help us investigate and resolve your request quickly, please provide:

Your Order Number
Clear photos of the product
Clear photos of the outer packaging
An unboxing video, if available
A brief description of the issue

Requests submitted after 48 hours of delivery may not be eligible for a refund or replacement.

Replacement & Resolution

Once your request has been received, our support team will review the information provided.

If the issue is verified and approved, we may provide:

A replacement product, or
A full or partial refund, depending on the nature of the issue.

The final resolution will be determined after verification of the reported issue.

Non-Returnable Items

The following are generally not eligible for return or refund:

Opened or used products
Products that have been partially or fully consumed
Products damaged after delivery due to improper handling or storage
Orders where an incorrect or incomplete shipping address was provided by the customer
Products returned without prior approval from our support team
Minor packaging imperfections that do not affect the quality or safety of the product

Nothing in this policy limits any rights available to customers under applicable law.

Refund Process

If a refund is approved:

Refunds will generally be processed to the original payment method used for the purchase.
Refunds are generally processed within 5–7 business days after approval.
Depending on your bank, card issuer, UPI provider, or payment gateway, additional time may be required for the refund to reflect in your account.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed payment method after verification.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible. If you need to cancel your order, please contact our support team as soon as possible.

Refused Deliveries

If a customer refuses delivery without a valid reason, the order may not be eligible for a refund. Where applicable, shipping, handling, or other non-recoverable charges may be deducted from the refund amount.

Quality Assurance

Every jar of Barsana Pure Ghee is prepared and packed with care. We inspect our products before dispatch to help ensure that they meet our quality and packaging standards.

If you experience a genuine issue with your order or product, please contact us. We are committed to reviewing every genuine complaint fairly and providing an appropriate resolution.