Thank you for shopping with Barsana Pure Ghee. We are committed to delivering fresh, high-quality ghee safely and on time. Please read our shipping policy before placing your order.
Order Processing
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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During festivals, sales, or high-demand periods, processing may take slightly longer. If there is a significant delay, we will notify you.
Shipping Time
Estimated delivery times are:
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Metro Cities: 2–5 business days
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Other Cities & Towns: 3–7 business days
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Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to weather, courier operations, or other circumstances beyond our control.
Shipping Charges
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Shipping charges, if applicable, are displayed during checkout before payment.
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We may offer free shipping on eligible orders or during promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation by email, SMS, or WhatsApp (where available) along with tracking details so you can monitor your shipment.
Packaging
We take special care when packing our ghee to help ensure it reaches you in excellent condition.
Every order is securely packed to minimize the risk of leakage or damage during transit.
Delivery
Please ensure that the shipping address and contact number provided during checkout are complete and accurate.
If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
Damaged or Leaking Packages
If your package arrives damaged, leaking, or appears to have been tampered with:
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Take clear photos and, if possible, an unboxing video before opening the product.
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Contact our customer support within 48 hours of delivery.
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Include your order number and supporting photos or videos.
After verification, we will arrange a replacement or refund, as applicable.
Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to:
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Weather conditions
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Natural disasters
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Transport disruptions
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Government restrictions
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Courier service issues
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Other unforeseen circumstances
We appreciate your patience in such situations.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery. We will review the issue and work to resolve it promptly.
International Shipping
Currently, Barsana Pure Ghee ships only within India.
If international shipping becomes available in the future, this policy will be updated.
Contact Us
If you have any questions about shipping or your order, please contact us:
Barsana Pure Ghee
Email: contact@thebarsanafarm.com
Phone: +917567560708
We are happy to assist you with your order and delivery-related questions.